PeopleSoft Services

AmkoSoft has demonstrated expertise in managing complex PeopleSoft environments. In providing diverse services, we have ensured a high level of customer satisfaction and gained several clients who can vouch for our ability to deliver.Our expertise helps organizations realize the promised ROIs from PeopleSoft applications.

Benefits

• Implement or upgrade faster than an all on-site engagement
• Reduce costs
• Fixed scope, fixed fee, condensed timeline
• End-to-end services
• High-value, fixed low-cost solutions with rapid, predictable results
• Customer project team able to focus on more strategic or customer-specific tasks

Services

Amkosofts rich experience with Clients in PeopleSoft has helped us evolve a new and highly value added service offering to Global Companies. We understand that organizations today face new challenges as they expand globally into new markets and Geographies. We offer our expertise in offshore support implementation, support and upgrade of PeopleSoft applications. The Service Offerings cater very specifically to organizations, which look for additional benefits from centralizing the PeopleSoft Applications Globally. Amkosoft brings a comprehensive yet flexible plan that enables clients to take advantage of competent and efficient services through innovative delivery models.
Some of the highlights of this offering are

Implementation Services

Amkosoft PeopleSoft Implementation Service offering aims at providing a complete implementation support to its customers worldwide. The complete support consists of installation, implementation, customization, integration and upgradation. Amkosoft implementation service consists of studying the existing process, designing the “TO-BE” processes, building the system, customizing PeopleSoft application or providing work arounds to suit specific needs of the customer and deploy the solution. Amkosoft adopts the modular approach of implementing the modules. Amkosoft has expertise in the implementation of PeopleSoft Financials, HRMS , CRM & EPM products.

Upgrade Services

Amkosoft Upgrade Services prepares and assists its clients at every step of the upgrade process, from strategy formulation to training of employees. The Upgrade Services roadmap provides a fully scalable service solution that allows organizations to plug and play the services they need to accelerate Busines knowledge to their Technical and Functional Teams. Starting with planning and assessment and continuing through upgrade execution, customizations, enhancements, testing and deployment, we provide everything it takes to rapidly and successfully implement PeopleSoft 8.9/9.0

People Soft System Administration

We provide People Soft administration services to our clients. We have our functional team at our Charlotte and India office who can support our clients offshore/onsite.`

SAP

SERVICE OFFERINGS

SAP practice at Amkosoft is anchored around Process driven solutions that are flexible, in keeping with the changing market conditions. Given the diverse nature of any SAP suite, we offer customers support right through the solution life cycle. These comprehensive solutions include.

Our Infrastructure

Our SAP Global Solution center is equipped to handle different types of client engagements.

Highlights are:

• Upgrade Simulator Environment
• GSSC-Global Solution Support Center used for customers for whom we provide
• offshore support
• Proximity centers in India & USA
• High-value, fixed low-cost solutions with rapid, predictable results
• Customer project team able to focus on more strategic or customer-specific tasks

Our Practice

• Core Competencies built around customer business processes
• Strong Project Management Team, with specialized skills in offshoring
• High degree of consolidation skills built around diverse footprint in Enterprise Solutions
• Proven Offshoring Model guaranteeing substantial cost savings for our clients
• Value driven Diagnostics services

Accelerators that guarantee a huge reduction in project time lines and corresponding benefits in cost for customers. Our HRIT intellect is powered by deep experience and challenges that we have encountered along with our clientele, which had varying degrees of maturity in their HR processes. Coupled with our expertise in the Logistics and Warehousing domain we have proven Integration to R/3 core components.

Our Value Proposition

• Expertise in domains such as HR, Finance, Manufacturing, Banking, Insurance, Retail
• Distinction of being one of the very few organizations to have SAP certified SCM and Net weaver consultants
• Complete SAP Business suite, multiple R/3 instances
• Data security ensured through BS 7799 certified processes
• The Leap' and 'The Platinum' programs designed to suit the customer SAP life cycles
• Robust and Secure SAP Global Solution Center infrastructure

Services

Implementation

As a strategic IT consulting organization, Amkosoft provides value added Implementation services, by proven onsite-offshore Implementation methodology and SAP talent base. We approach SAP implementations through the Value SAP/ Solution Manager. This typically results in 30 to 40% savings in the IT spend for a Green field implementation or add-on implementation(s) for additional functionalities in areas like Finance, Costing, and Logistics. We have a strong SAP practice and have provided consulting services to SAP AG among others.

Application Maintenance & Support

This program offers the following services:

• Production Support and Maintenance
• Development Support
• Basis Support services
• Functional Enhancement and Configuration

Amkosoft Support and Maintenance meets the client’s Application Support requirements 12 hours per day, five days a week. In addition, emergency Operational Support is available 24 hours a day. Software Support and Maintenance also ensures that the client receives the latest software support patches to enhance the services with the most recent SAP version. As an added benefit for enterprise customers, Amkosoft also provides optional dedicated fulltime and on-call specialized teams to meet the client support requirements. Upgrade This program offers the following services:

• Diagnostic services
• Re-platforming
• Technical Upgrade

Apart from the above service offerings, Amkosoft also provides Performance Tuning, Upgrade Analysis and Business Analysis. The re-platforming services enable customers to migrate to a newer platform for technology and/or system consolidation reasons.. Amkosoft’s solution offers a guaranteed 30 to 40% savings by leveraging a proven Onshore-Offshore delivery model and following the Solution Manager based methodology. Upgrade Accelerators available at Amkosoft enables reduction of upgrade project time lines by 15 to 25%.

Data Warehousing

Amkosoft Data Warehousing is an excellent, proven solution that is key to enabling operational and active data warehouses.Our courses, having evolved out of our own implementation experience are designed to gear you up for real life challenges. The challenge for the IT group is to determine what solution or combination of solutions will meet their data delivery needs to help propel the move to operational and active data warehousing. Today’s data warehouse is becoming a strategic corporate initiative supporting the entire enterprise and numerous business applications. The brisk pace of change, coupled with consolidation and regulatory requirements, demand that data warehouses step into a mission-critical, operational role.

Application Maintenance & Support

Implementation

Amcosoft structures the sessions using a business process driven approach. The focus of these sessions is to rapidly gather, organize, and evaluate business and system requirements at a high level to accurately asses the remaining phases. The focus of these sessions is to rapidly gather, organize, and evaluate business and system requirements at a high level to accurately asses the remaining phases.

Business Intelligence

Information Democracy will emerge in forward-thinking enterprises, with Business Intelligence information and applications available broadly to employees, consultants, customers, suppliers, and the public. The key to thriving in a competitive marketplace is staying ahead of the competition. Making sound business decisions based on accurate and current information takes more than intuition. Data analysis, reporting, and query tools can help business users wade through a sea of data to synthesize valuable information from it - today these tools collectively fall into a category called "Business Intelligence."

Pervasive

Deliver intuitive, role-based intelligence for everyone in an organization—from front line employees to senior management—that enables better decisions, actions, and business processes.

Comprehensive

Integrate information from your financial performance management, operational intelligence, and transactional applications.

Hot Pluggable

Use your existing data sources and systems. Oracle BI products are hot-pluggable with Oracle and non-Oracle environments.

Amkosoft Provides Better Customer Service While Keeping Costs Down.

To compete more effectively, organizations are compelled to provide better customer service while keeping service costs low. Amkosoft Service Analytics provides a comprehensive customer service solution, with hundreds of key performance indicators and more than 102 reports delivered in eight interactive dashboards. This consolidated view of customer service effectiveness leads to improved service levels while lowering service costs, and increased customer satisfaction that translates into higher revenue per customer.

Service Effectiveness

Monitor, analyze, and manage the service center based on key performance metrics such as service request aging and average resolution time, increasing customer satisfaction and reducing costs

Employee Effectiveness

Understand Customer Service Rep (CSR) performance to enable improvements in employee productivity, effectiveness, training programs, and retention

Customer Insight

Provide CSRs a more complete view of a customer’s account, potential value, and propensity to buy more products, enabling faster resolution of issues and increased cross-selling rates Business intelligence (BI) is a broad category of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. BI applications include the activities of decision support systems, query and reporting, online analytical processing (OLAP), statistical analysis, forecasting, and data mining.

Business intelligence applications can be:

• Mission-critical and integral to an enterprise's operations or occasional to meet a special requirement
• Enterprise-wide or local to one division, department, or project
• Centrally initiated or driven by user demand

Websphere Administration

Amkosoft specializes in WebSphere offerings such as Portal, Commerce, and HIS Host Integration Services. We offer development/integration services for these products. WebSphere is Internet infrastructure software - the foundation for e-Business. It enables companies to develop, deploy and integrate next-generation e-business applications, such as those for business-to-business e-commerce, and supports business applications from simple Web publishing through enterprise-scale transaction processing. WebSphere transforms the way businesses manage customer, partner, and employee relationships. For example, you can use it to create a compelling Web experience that improves the quality and quantity of site traffic, extend applications to incorporate mobile devices so the sales force can service clients faster, or build an electronic e-marketplace to lower sourcing costs.

Business intelligence applications can be:

What is a portal?

An Enterprise Corporate Portal provides immediate benefits to all users in an organization. To the end users, the portal is a single web based interface to all the information they need throughout their day. This might include personalized links for the user, so that they can see their assignments, mail messages, calendar entries, stocks, and other information they find pertinent.

The broad range of WebSphere software is most easily understood by realizing that WebSphere fundamentally does three things:

Provides access to information across a spectrum of users, devices, and customization options

Integrates and automates business processes

Builds, connects, and manages applications

These three areas of functionality yield three broad classes of software:

Foundation and tools

-For building run-and-deploy applications. WebSphere Application Servers and MQ messaging form a solid foundation for the platform. This foundation also includes the tools -- development tools that are state-of-the-art, integrated and scalable, along with content management tools -- to keep your Web-based information up-to-the-minute. The foundation and tools provide the Internet expertise you need, enable you to build and use Web Services, and link you to a greater technical community of developers and other WebSphere users.

Reach and user experience

For personalizing Web-based content and making it accessible to any device. These WebSphere products fine-tune your users' experience and provide broad access for your customers, employees, business partners and remote branch offices. Content is personalized and accessible over a wide range of devices such as cell phones and personal digital assistants. Products include WebSphere Portal Server, Transcoding Publisher, Edge Server, Everyplace Access, and Translation Server.

Business integration

For integrating internal business processes, including processes that involve business partners. WebSphere offerings such as WebSphere Business Integrator make it easy for your company to implement applications and business processes, including supply chain management and the integration of existing processes with the Web.

Quality Assurance Testing

We test the future"

Amkosoft testers say "We test the future" and it is true - they are the first users of software and embedded systems, which could become the IT mainstream for future years: mobile / wireless applications and gadgets, consumer electronics and equipment for transport, multimedia tools and cross-platform games, e-Commerce and social network portals, business systems (ERP, CRM). Amkosoft is a dynamically developing company offering professional QA and software testing services.

Today 'IT' means 'Intensive Testing'

Indeed, today's keen global competition forces to develop software "faster and cheaper". However, even the most "fast and cheap" IT products should be of a high quality and perfect usability. At Amkosoft, we see our mission in making our customers' software more reliable and user-friendly, more competitive and successful in the market.

A team of experts

Testing is a particular engineering discipline. It requires special methodologies, tools, knowledge, skills, experience, and peculiar talent. Amkosoft team members master all these components of successful testing.